About the U.S. Gold Bureau

About Us

Thank you for your interest in the U.S. Gold Bureau. We are grateful for the opportunity to earn your business. By visiting our website, you’ve taken the first step towards diversifying your financial portfolio, protecting your assets and preserving the purchasing power of your dollar for many years to come.

Whether you are a first time investor or already hold precious metals in your portfolio, I'm confident you will find our service to be friendly, helpful and informative.

The U.S. Gold Bureau was founded under the premise of bringing trust and integrity to all aspects of the precious metals acquisition process. Our goal is to always exceed our customer’s expectations by helping them to make better, more informed buying decisions.

We understand that when acquiring precious metals, you have many choices to consider. Your Precious Metals Specialist will serve as a great resource to guide you step-by-step as you navigate through those choices. Each of our Precious Metals Specialists has been through an extensive training program and is well equipped to assist you at all stages of the process.

Whether you decide to move forward with a purchase today or at some point in the future, our hope is that you will feel a sense of confidence knowing that you are dealing with a reputable organization.

» Our History & Vision

The U.S. Gold Bureau has been in business since 2003. Ownership changed hands in mid-2008 when the company was acquired by its now current owners. Since that time, the U.S. Gold Bureau has experienced significant growth while charting a course of excellence within the precious metals industry.

Our vision is simple… to be the premier supplier of precious metals. Your needs and your goals drive everything that we do. We pride ourselves on the success of our clients across the country and we are dedicated to helping them secure their portfolios and protect their finances for generations to come.

» Our Core Beliefs

You work hard for your money and want to do what you can to protect it for the future. That's probably what attracted you to precious metals in the first place. And that's why it's crucial to choose a precious metals dealer that you know you can trust and that has the industry experience and business approach to help you meet your goals and objectives.

Our philosophy has always been to serve our customers with an emphasis on education, personal attention and respect. To this day, the company is governed by its founding principles and continues to offer clients a safe, secure and private way to take control of their finances. When you work with the U.S. Gold Bureau, you can be confident in our hard-earned reputation of service, trust and dedication to doing the right thing for our clients. Many of our clients are repeat customers and we depend on referrals to grow and sustain our business. That's why we always treat our clients with respect and work hard to satisfy every customer that we deal with, no matter how large or small the purchase.

» Why Us?

At the U.S. Gold Bureau, we are truly passionate about precious metals and the role that metals play in today’s investor marketplace. As an active member within ICTA (Industry Council on Tangible Assets), the U.S. Gold Bureau subscribes to the highest standards of professional and ethical conduct. We aspire to serve as leaders in the Precious Metals Industry by continually raising the bar on what our customers grow to expect from their Metals Acquisition Experience.

Through expert knowledge, accountability, fair dealing, and service to our clients and our community, The U.S. Gold Bureau prides itself on helping our customers make "the right investment in metals the first time." With decades of business experience, we've learned that, when all is said and done, what really matters the most is one’s ability and willingness to serve others.

The U.S. Gold Bureau has built a foundation of success on this simple concept and we're continually seeking out ways to better our ability to deliver the highest levels of service and professionalism to our customers. Through innovativeness, collaborative strategies and cutting edge systems, we're confident in our ability to offer superior products coupled with industry leading service.

Experience the difference for yourself! Call us today at (800) 775-3504 and ask to speak with any one of our Private Client Services Metals Specialists.

» What to expect...

It is our desire to exceed your expectations and provide you with a pleasant, thorough, and discreet precious metals purchasing experience. As part of your consideration for conducting business with the U.S. Gold Bureau, we feel it’s important to share some information with you regarding the way in which your funds are handled by our firm. This section is also intended to serve as our written promise and validation to you that we will fulfill your order exactly as it has been confirmed. As a matter of convenience, we offer four ways to fund your purchase.

  • Wire Transfer
  • ACH (Electronic Check)
  • Credit Card
  • Barter Credit

In order to finalize the specifics of your order, one of our floor supervisors will come on the line to verify all order specifics. This is a quality assurance measure that we take with each order and it allows you an important opportunity to speak with a second voice. As a last step, the floor supervisor will play our standard company disclaimer message. At the end, you will need to agree to our terms and conditions of sale with a verbal "yes" in order for your order to be confirmed. Once your transaction is locked and verified, the metals you purchased are immediately allocated to your order. You will receive an email confirmation along with your order number within 1 business day. The order then goes into our fraud verification process. Our standard ship time is 2 weeks. Upon shipment, you will receive a second email confirming your shipment along with a tracking number (standard Fedex 2 day ground delivery, USPS if delivering to a PO Box). All orders are insured by Lloyds of London until you sign for delivery. At that point, it is your responsibility to ensure the safeguard of your metals. All orders are protected by our Terms of Sale and Buy Back Guarantee.

» Our Credentials

  • The U.S. Gold Bureau is registered as an official Precious Metals Dealer with the State of Texas, Department of Public Safety, Office of Consumer Credit Commissioner. Certificate #0101740.
  • The U.S. Gold Bureau complies with the rules and regulations of the Federal Trade Commission, as well as, the top associations and governing bodies of the precious metals industry.
  • The U.S. Gold Bureau fully complies with all anti-money-laundering provisions of the U.S.A. Patriot Act, Section 352, as passed by the U.S. Congress and signed into law by President George W. Bush on October 26, 2001 and extended by President Barack Obama on May 26, 2011.
  • The U.S. Gold Bureau is an authorized bulk purchaser of coins and bullion from the U.S. Mint, and an authorized and licensed dealer of investment grade coins. As such, we can guarantee the origin, authenticity, purity and quality of every product we offer.
  • The U.S. Gold Bureau is an authorized dealer for both the Numismatic Guaranty Corporation (NGC) and the Professional Coin Grading Service (PCGS).

Our commitment to you – our valued customer:

We will always be honest and upfront with you, we will treat you with respect, and we will complete your order exactly as we have presented it to you – each time, every time.

It's important that you know that much of our business comes from referrals from satisfied clients and we rely greatly on these referrals to keep our company going. For this reason, superior customer service is not just a commitment, it's a necessity. The ultimate compliment you can provide is a referral to a friend or family member, and we consider it a privilege to receive your endorsement.

If at any time throughout your interaction with our company, you would like to speak to a member of senior management, feel free to contact the executive offices at (512) 381-7225. We very much value and appreciate feedback from our clients as it helps us grow as an organization and ensures that we remain well positioned to continue serving as a leader within the precious metals marketplace.

Thank you for your consideration and we look forward to being of service.

Customer Testimonials »

Texas Certification and A+ BBB Rating
ICTA Member
Minnesota Bullion Dealer