Frequently Asked Questions
The United States Gold Bureau offers rare and modern U.S. and foreign coins and currency. Our professionals are ready to assist you with all of your precious metals investing and coin collecting needs. When speaking with a Metals Specialist, you should expect to be treated fairly and to receive the most accurate information available to us. At the United States Gold Bureau, we highly value our relationships with our clients. This dedication to our clients has allowed us to earn repeat business on a consistent basis. More than 80% of our clients are repeat buyers! Headquartered in Austin, Texas, the United States Gold Bureau maintains a technologically advanced facility – helping to ensure that each order is processed and treated with tremendous care. We’re confident that once you do business with us, you will become a client for a lifetime. We’d enjoy the opportunity to speak with you, even if you are just interested in learning about how to invest in precious metals. Please call us anytime at (800) 775-3504. We look forward to assisting you with your future precious metals needs. Please click one of the links to the left, or below, to answer many of the common questions that you may have.
Shipping, Handling, Security and Insurance
What are the shipping, handling, security and insurance charges?
Unless your order is subject to a shipping promotion, there is a flat fee of $15 applied to all orders to cover shipping, handling and door-to-door insurance. Due to U.S. Postal Service policy, it is cost prohibitive to ship heavy packages (greater than 10 pounds) to a PO Box. If you require delivery of a heavy package to a PO Box, there will likely be a $110 surcharge applied to the order. Please note that due to government laws, we can not ship to APO/FPO facilities.
Do you ship internationally?
We can only ship to addresses in the United States of America and Canada. Clients from other countries must make payment via bank wire and arrange for their own transportation.
How do you wrap your packages?
All of our packages are carefully and discretely wrapped, typically in brown tape to not give any indication as to the contents inside. For security reasons, the name of our Company is not disclosed on the outside package.
How is my order shipped?
Orders from the United States Gold Bureau are shipped via Federal Express or U.S. Postal Service. Each package is fully insured and usually requires a direct signature from the intended recipient upon delivery. Once an order has departed our vaulting facility, package redirects are not permitted.
Can you ship my order to a post office box?
Yes, only orders shipped via registered and insured U.S. Mail can be sent to a P.O. Box. If a different shipping method is used, you must specify a street address for shipment. A signature is required upon delivery of your package.
Is my package insured while in transit?
Yes. The United States Gold Bureau fully insures all of its shipments. Should anything happen while your package is in transit, it will be covered by our insurance policy. However, we will not accept responsibility if you have left instructions with any carriers or delivery service to leave parcels unattended for you without the need for a direct signature. You, the purchaser, must be the person who signs for the package. Also, if you have given instructions to leave your package with someone else such as a building manager, neighbor, drop-off location such as Mail Boxes etc., The UPS Store, etc., YOUR PACKAGE WILL NOT BE COVERED BY OUR INSURANCE ONCE IT HAS BEEN DELIVERED TO THE DELIVERY ADDRESS YOU PROVIDED. When we ship to you, if metals are lost or damaged in transit, it is our responsibility to pursue any claim with the insurance company on your behalf. PROVIDED, HOWEVER, THAT YOU ARE REQUIRED TO REPORT ANY DISCREPANCIES OR CLAIM OF A MISSING PACKAGE WITHIN 5 DAYS OF THE DAY YOUR PACKAGE WAS REPORTED AS DELIVERED TO YOUR DELIVERY ADDRESS. FAILURE TO REPORT DISCREPANCIES OR CLAIMS OF A MISSING PACKAGE WITHIN 5 DAYS WILL VOID YOUR ABILITY TO FILE AN INSURANCE CLAIM WITH US FOR THE MISSING ITEMS OR PACKAGE! If we determine the package is lost or damaged, we will immediately file a claim on your behalf. Once the claim is filed, we reserve the right to re-ship your items or refund your money at our discretion.
How long will it take to get my package?
Your order is usually packaged and shipped within 2 weeks of receipt of your good funds payment (14 days including weekends; holidays may add additional handling time). At times, we may send your items in multiple packages to complete the order. Additionally, if you have placed multiple orders, we may ship all of your orders in a single shipment.
Does the company ever back order items?
Supply and demand problems occasionally occur in our business. From time to time, we have more buyers than sellers. If this should happen, we reserve the right to delay delivery up to 30 days (from your expected shipping date) to fill your order. Even if the price continues to rise, your price is locked-in and will not change. Should the value of your items decrease in that time period, you will not be entitled to any market gain.
How to get speedy delivery with FastShip™?
Orders are eligible for FastShip™ processing if order is paid with PayPal or bank wire (wire must be received or funds must already be on account) and only contains eligible items. FastShip™ orders receive expedited processing and generally ship within 1 to 2 business days of being placed. Delivery is dependent on inventory availability and payment clearance. There are no guarantees that FastShip™ items will ship any faster than standard items.
How do I buy from The United States Gold Bureau?
Buying physical, alternative assets is easier than you may think. Contact us toll-free at (800) 775-3504 to learn how.
Who can buy from The United States Gold Bureau?
Our clients consist of Individual Investors, Collectors, Dealers, Accumulators, Banks, Brokerage Houses, and Speculators. Whether you want to purchase large quantities or individual items, we can fulfill all of your needs.
Do you have a minimum order?
Yes. Our minimum order is $20 per transaction, regardless of payment method. It can be in any combination of items you choose.
Should I purchase gold, silver, platinum, palladium, Investment Grade Coins, rare coins, numismatics, and/or investment diamonds?
As with any investment, diversification is always important. A good mixture of multiple asset classes of alternative physical investments in your portfolio will help reduce your overall risk exposure.
How much should I invest into precious metals?
Most investment professionals recommend between 5 and 20 percent of your assets be in precious metals and alternative assets. Now more than ever, it is important to be diversified into alternative physical assets, including precious metals. That decision is ultimately up to you.
Can I change my order after my order is confirmed?
Generally, no. However, in certain situation we may be able to work with you to sell a portion of your order to allow you to buy an alternative product. We suggest you take the time to make sure what you want is exactly what you order.
Do you accept trade-ins of precious metals and investment diamonds?
Yes. We are always looking for new inventory. There may also be significant tax benefits for you when completing a trade-in. However, you should always consult your tax advisor for more specific information.
What products does The United States Gold Bureau sell?
We sell all types of precious metals and investment diamonds. And, we specialize in modern certified PCGS and NGC Investment Grade Coins, pre-1933 gold and silver coinage, silver and platinum sets, as well as gold, silver, platinum, and palladium products from government mints and respected refineries around the world.
Do you add a commission fee to your quoted price?
No. The price you are quoted is the price you pay. The only additional charges may be for shipping, handling, security and insurance, if applicable.
Are my prices locked in when I place my order?
Your price is locked when you make payment. In the case of payment via bank wire, payment is considered made when the wire is received. In the case of payments made via credit card or ACH (electronic check), payment is considered made when you place your order; provided, however, that your payment method clears your bank. If you credit card is declined, or if our ACH debit of your account is rejected by your bank, we will call you to verify the information you provided to us at the time of your order.
How long is my price locked in for when buying from U.S. Gold Bureau?
Your price is locked in immediately upon the verbal verification of your order. Your acceptance of the price and terms is a verbally binding agreement between you and The United States Gold Bureau and you specifically agree to be financially liable to complete the transaction. Once you have placed an order with The United States Gold Bureau, you have entered into a binding agreement. By placing an order, you agree to be bound by our Terms & Conditions of Sale.
The United States Gold Bureau reserves the right to refuse an order when the confirmed price is incorrect due to computer-related problems, pricing error, or abrupt movements in the precious metals market. Furthermore, we reserve the right to refuse or cancel any order deemed questionable, suspicious or of significant risk to The United States Gold Bureau, regardless of payment method and price confirmation. You must ensure that your payment is dated within 24 hours and received by U.S. Gold Bureau within three business days.
Our “Market Loss Policy” (Ask to Ask policy):
When purchasing bullion metals or diamonds from the U.S. Gold Bureau, once we have issued a confirmation number, the price is either locked-in for your order or inventory has been allocated to your order. The transaction may not be cancelled, but only offset at our current ask price. U.S. Gold Bureau’s Market Loss Policy applies to all products offered on our website; however, it is generally more applicable to bullion metals and diamond related products as they are more volatile than Investment Grade or numismatic coin products. If the U.S. Gold Bureau has not experienced a loss between the time you confirmed your order and the time of cancellation, you may cancel your order without any fees. Any deficit between the price at which we sold to you and the offsetting purchase price and/or prices, is your responsibility only if your item(s) is cancelled or returned. That amount will be charged to you, plus a $50.00 cancellation fee. This is our Market Loss Policy. Any market gain on cancellations or returns shall remain the property of the United States Gold Bureau.
When selling to the U.S. Gold Bureau, once we have issued a confirmation number, the price is either locked-in for you or your confirmed sale to the U.S. Gold Bureau has been placed in the open market. Your transaction may not be cancelled, but only offset at our current buy price. Any deficit between the price at which we bought from you and the offsetting purchase price and/or prices, is your responsibility if we do not receive your items. The difference will be charged to you, plus a $50.00 (USD) cancellation fee. This is our Market Loss Policy. Any market gain on cancellations shall remain the property of the United States Gold Bureau.
The U.S. Gold Bureau reserves the right to refuse an order when the confirmed price is incorrect due to computer-related problems, pricing error, incorrect item descriptions or sudden movements in the precious metal or diamond markets. Furthermore, the U.S. Gold Bureau reserves the right to refuse or cancel any order deemed questionable, of significant risk to the U.S. Gold Bureau, or in potential violation of U.S. Anti-Money Laundering Laws, regardless of the price confirmation.
Your U.S. Gold Bureau order may be automatically canceled if we do not receive payment within three (3) business days. Once you have placed an order with the U.S. Gold Bureau, whether through our website or over the telephone, you have entered into a binding financial agreement.
If you have additional questions about this policy, please feel free to email us at email@example.com, or call us at (800) 775-3504.
Do you have quantity discounts?
Yes. The United States Gold Bureau will extend discounts when available on large orders or sizable orders of individual items. Please feel free to call us to discuss what you are looking for at (800) 775-3504.
What forms of payment does The United States Gold Bureau accept?
Payment to The United States Gold Bureau must be provided using a bank wire, check-by-phone (ACH or Electronic Check), or major credit card.
Depending upon the product, we accept payments according to the following schedule:
- We will accept payment according to the following guidelines:
- Credit cards are accepted for orders up to $15,000;
- Check-by-phone (ACH) is accepted for orders up to $15,000. When paying by ACH, you are authorizing a one-time debit to your account only. No additional debits will ever be made without your specific request and agreement.
- Bank wires are accepted for any orders, regardless of the amount.
Do you have a holding period on check or check-by-phone orders?
Yes, orders paid for via check-by-phone are subject to a funds verification aging period of at least 10 business days. Direct bank wire is always recommended when possible.
Where and how do I wire funds?
Upon placing an order, we will provide you with instructions, which include our bank name, ABA routing number, and our account number. Upon receipt of your wired funds, your account advisor will contact you to make your product selections and verify your pricing. Any unused funds can be retained on your account for future transactions, or will be returned to you via check, at your discretion.
What happens if my payment isn't received within the applicable time period?
It's always best to send us your payment immediately to ensure that The United States Gold Bureau can honor the confirmed price. However, if your payment is not received in a timely manner, we reserve the right to either accept a new or late payment, refuse and cancel your order, or provide an updated quote based on the market price at the time we receive payment.
Because the value of precious metals, diamonds, and other alternative assets change frequently, the following Terms & Conditions of Sale apply to your transaction.
1. Your order will be shipped to you via a secure, insured shipment method. Please inspect your order and call us immediately if you have any questions. Any and all claims related to non-receipt, missing goods, damaged goods, or incorrect orders must be made within 5 days of the reported shipment date. If you believe you are missing something from your package – DO NOT DISCARD ANYTHING! Call us immediately. You must retain all packaging materials, shipping box, etc. for insurance to be applicable to your order.
2. Bullion Metals and Diamonds:
a. All sales of bullion metals and diamonds are final - there are no refunds.
b. We will buy bullion at the current bid price, which is generally very close to the COMEX “spot price” for precious metals, or our current bid price for diamonds.
i. Bid price is determined as of the date the bullion product is received by the United States Gold Bureau. In the event that your bullion delivery is attempted at our facility on a weekend or holiday, your bid price will be determined on the next business day.
3. Modern Certified Coins:
a. YOU MUST CALL THE UNITED STATES GOLD BUREAU FOR A RETURN MERCHANDISE AUTHORIZATION NUMBER (RMA) PRIOR TO SENDING ANY MERCHANDISE BACK. RMAs expire 15 days after issuance.
b. RETURNING MERCHANDISE WITHOUT AN R.M.A. NUMBER WILL RESULT IN NO REFUND.
c. Within 5 days of receipt of Modern Certified Coins, you may inspect the items for 5 days (5 Day Product Inspection Period). If the products are unacceptable to you, you may return them, for any reason, for a product refund only! The shipping, handling, & insurance fee cannot be refunded. In the case where the client requests a shipping delay or shipping hold, the 5-day return period will begin on the original ready-to-ship date.
d. In order to return your Modern Certified Coins during the 5 Day Product Inspection Period, you must call for an RMA within 5 days of receiving your Modern Certified Coins. In the case where you request a shipping delay or shipping hold, request all or part of your acquisitions to be sent to U.S. Gold Bureau Secure Storage, regardless of whether or not you have already signed the U.S. Gold Bureau Secure Storage Agreement, the 5-day return period will begin as of the original ready-to-ship date established by the Company.
e. You are responsible for the costs associated with packing, shipping, and insuring your Modern Certified Coins if they are being returned to our facility. You must insure your package for the full value of the products being sent to our facility.
f. The United States Gold Bureau will accept a return of your Modern Certified Coins for up to 10 days after the 5 Day Inspection Period; however, returns that fall into this 10 day period are subject to a 10% restocking fee.
g. Modern Certified Coins sold as part of a Diversified Investment Package are subject to a separate set of rules, as outlined below in section5.
4. Pre-1933 Coins, Rare & Colored Diamonds, and other Rarities:
a. All sales of Pre-1933 Coins, Rare & Colored Diamonds, and other Rarities are final - there are no refunds.
b. Rare & Colored Diamonds are defined as any diamond that was originally offered at a market ask price of greater than $2,500.00.
c. We will buy Pre-1933 Coins, Rare & Colored Diamonds, and other Rarities at the current wholesale bid price.
i. Bid price is determined as of the date of coins received by the United States Gold Bureau.
5. Diversified Investment Packages:
a. All sales of Investment Packages that include at least some bullion are final - there are no refunds.
b. We will buy Investment Packages or a portion of them at the current wholesale bid price.
6. The United States Gold Bureau shall not be responsible or liable for claims arising out of the monetary value of the items purchased. The buyer is aware of the market fluctuation in the price of precious metals and therefore assumes all risks associated therewith.
7. Texas residents are no longer subject to sales tax on precious metals, as of October 2013. No sales tax is charged to residents of any state for precious metals. Tax is charged, when applicable, for sales of non-metal products.
8. The United States Gold Bureau uses contemporary grading standards and interpretations to grade coins, and relies upon the opinions of independent coin grading services such as the Numismatic Guaranty Company (NGC) and Professional Coin Grading Service (PCGS). Both of these grading services are recognized as industry leaders and they guarantee, grade, and certify each coin to be authentic. The United States Gold Bureau relies upon those guarantees in selling coins. However, the United States Gold Bureau does not guarantee that the coins we sell will achieve the same grade from any other grading service.
Are there risks?
All investments involve risk – coins, bullion metals, and diamonds are no exception. The value of a bullion coin (e.g., American Eagles coins, American Buffalo coins, clear diamonds, etc.) is affected by many economic factors, including the current market price of bullion, the perceived scarcity of the coins or diamond, and other factors. Some of these factors include the quality and current demand and general market sentiment. Therefore, because both bullion metals, diamonds, and coins can go down as well as up in value, investing in them may not be suitable for everyone. Since all investments, including bullion metals, diamonds, and coins, can decline in value, you should understand them well and have adequate cash reserves and disposable income before considering a bullion metals, diamond, or coin investment.
Can The United States Gold Bureau store my precious metals or diamonds for me?
Yes. We offer multiple options for secure, insured storage of your metals and diamonds. Please call us to discuss your options.
Do you report my purchase of precious metals or diamonds to the IRS?
The United States Gold Bureau is not required to report your purchase to the IRS or any other federal, state or local agencies unless you fall under the Form 8300 requirement.
Risk Factors and Investment Considerations
1. AUTHENTICITY RISKS. Forgery and counterfeiting are risks associated with the purchase of rare coins. To minimize these risks, it is recommended that investors only buy coins certified by one of the leading independent coin grading services. With the exception of certain uncertified circulated coins, each coin sold by The United States Gold Bureau (USGB) has been graded by either the Professional Coin Grading Service ("PCGS") or by Numismatic Guaranty Corporation ("NGC"). Each of these coin grading services is recognized within the coin grading industry for its superior expertise, and each guarantees unequivocally that coins certified by it are authentic. USGB relies upon those guarantees in selling coins, and does not independently verify whether certified coins are authentic. Accordingly, The United States Gold Bureau expressly disclaims any expressed or implied warranties associated with the coins, including that the coins are merchantable.
2. GRADING RISKS. The value of a coin is highly dependent upon the condition, or "grade" of that coin. Since grading is a subjective process, there is risk in acquiring coins whose grades have not been independently certified by one of the leading independent coin grading services. The possibility exists that a coin could be misgraded by one of the independent grading services, and it is possible for such services to assign a different grade to the same coin upon resubmission. The guarantees provided by such services provide protection against misgrading, given the continuing solvency of the services. The United States Gold Bureau cannot be responsible for any of the services' guarantees, or for subsequent changes in their policies and expressly disclaims any express or implied warranties associated with the grades assigned by PCGS and NGC.
3. VOLATILITY. The coin market is subject to substantial fluctuations, including significant and rapid increases and decreases in value from time to time. Investors must be able to assume the risk of such price fluctuations.
4. INVESTMENT PERFORMANCE. During the period in which relatively accurate statistics have been maintained, many rare coins have shown an excellent record as appreciating assets. The United States Gold Bureau believes that rare coins are excellent long-term investments, but the future is never certain. The past performance of coins is a guide, not a prediction, of future events. The United States Gold Bureau is always prepared to assist you in selecting coins for your portfolio or collection. You understand, however, that the decision to purchase coins, and which coins to purchase, is ultimately yours alone.
5. UNREGULATED STATE OF THE RARE COIN MARKET. The coin market is not subject to some of the forms of governmental regulation applicable to other forms of investment. Conversely, there can be no assurance that, in the future, regulations which materially affect the coin market will not be imposed. At present, there are no restrictions on the ownership of rare coins, and rare coin ownership offers certain tax and privacy advantages. However, there is no guarantee that, in the future, these benefits will not be restricted or totally removed by government regulation.
6. BID PRICE. The United States Gold Bureau is a major buyer of rare coins. If you wish to sell your coins in the future, USGB encourages you to offer them to USGB first, although the United States Gold Bureau cannot guarantee to make a bid on every coin. Should USGB make a bid on your coins, it is The United States Gold Bureau's current practice, which is subject to change at its sole discretion, to offer to buy coins that we commonly sell during our normal course of business. The bid price is raised or lowered on a daily, even hourly basis, depending upon various market conditions.
7. ECONOMIC FORCES. The success of an investment in rare coins is dependent, at least in part, upon extrinsic economic forces including supply, demand, international monetary conditions and inflation, or the expectation of inflation. The impact of these forces on the value of coins cannot be predicted with any certainty. No assurance can be given that an investor will be able to sell his or her coins at a price greater than or equal to their acquisition cost. Please note: All investments involve risk, and coins, currency and bullion are no exception. The precious metals, rare coin, modern rare coins, and rare currency markets are speculative, unregulated and volatile and prices for these items may rise or fall over time.
The United States Gold Bureau (USGB) does not guarantee that any client buying for investment purposes will be able to sell for a profit in the future. The value of raw bullion and raw bullion coins (e.g., PAMP Suisse gold bar, raw Gold American Eagle, raw Silver American Eagle, Canadian Maple Leaf, South African Krugerrand, etc.) is largely determined by the current spot or market price of bullion. This price fluctuates throughout the trading day.
The value of a numismatic or rare coin is determined by multiple factors which can and do fluctuate independently from bullion prices. These factors include: the perceived scarcity of the coin, its quality, current demand, market sentiment, and economic factors. Bullion, rare coins and rare currency can go down as well as up in value. These items may not be suitable for everyone.
USGB does not determine the suitability of any specific person to purchase rare coins, bullion or rare currency. You should consult with your independent financial advisor regarding whether an investment in rare coins, modern rare coins, bullion or rare currency is right for you. You should not acquire any products from USGB if you are not qualified to make your own financial decisions. You should obtain a thorough understanding of the coin and bullion products before you acquire these products as a collector or investor.
The investment value of a rare coin depends in large part on the price you pay. If you are acquiring any of USGB’s products as an investment, you should evaluate its current market value, potential for appreciation and liquidity and consult independent sources regarding these factors. Since rare coins, modern rare coins, bullion and rare currency can decline in value, you should have adequate cash reserves and disposable income before considering acquiring a coin, currency or precious metals product. We do not recommend early withdrawal from accounts or securities which may result in substantial penalties or fees.
You should consult with your independent financial advisor before disposing of any security, annuity, Certificate of Deposit or other investment to acquire rare coins, modern rare coins, currency or bullion. USGB is not responsible for any changes in tax laws or other statutes which may affect any profit or salability of your coins or currency.
Notice: The Account Representatives and Numismatic Specialists at The United States Gold Bureau (USGB) are generally compensated through commissions. Their commissions are usually greatest on rare coins, semi-numismatic coins, and modern rare coins as these products involve much more time and effort to procure, assemble, and maintain in a secure facility over their hold period by the company. Their commissions are least on bullion related products. Their work experience, knowledge, background and training vary widely. They may receive, from time to time, undisclosed compensation for recommending specific coin or currency products.
USGB employees are not licensed as investment advisors and are not authorized to recommend the purchase or sale of any product or investment other than the products -- specifically collectible products -- sold by USGB. Check with a licensed professional with expertise in a particular market before making a decision to buy or sell any security, bond, annuity or financial instrument.
Further, Account Representatives are not tax advisors and may not provide any advice regarding taxability, tax rates or related issues for any product USGB sells. You should consult with your tax advisor regarding any questions about the tax implications of buying or selling bullion, rare coins, modern rare coins, or currency.
Electronic Order Entry Risk Disclosure and Disclaimer:
U.S. Gold Bureau (USGB, LLC;, “USGB”) specifically disclaims any liability or responsibility for orders placed via the company’s website or online order entry system, for any loses or direct, indirect, consequential or incidental damages which you may recognize or incur as a result of the use of the online order entry system. Further, USGB specifically disclaims any liability for the interruption, cancellation or other termination of the online order entry system.
Limitation of Liability:
All orders placed through the order entry system are taken on a best efforts basis. USGB shall not be responsible for technical errors, pricing errors, negligence or inability to execute orders. Nor shall USGB be responsible for any delays in the transmission, delivery or execution of customer's order due to breakdown or failure of transmission or communication facilities, or to any other cause or causes beyond USGB’s reasonable control or anticipation.
Possible System Failure:
Order entry systems have been designed to provide an efficient and dependable method for entering orders. Commercial internet service providers are not 100% reliable and a failure by one or more of these providers may affect internet based order entry. The customer acknowledges that the order entry system is a mechanical system and, as such, may be subject to failure beyond the control of USGB. The customer acknowledges having read and understands the Electronic Order Entry Risk Disclosure and Disclaimer.
Use of "cookies":
A cookie is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you've visited. The only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites.
If you are having problems logging into our system, or the system cannot seem to find your username or password, please check your browser settings and/or any kind of cookie blocker you may have installed on your system and make sure it is allowing our website to set a cookie on your browser. This is the most common problem customers have when they are not able to login to our website.